Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return due to an item that was damaged by delivery or was incorrect. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused, with tags. You’ll also need the proof of purchase. 

To start a return, you can contact us at kaloservice506@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at kaloservice506@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalized items, special orders, or bulk orders.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not process exchanges at this time

European Union 14 day cooling off period

Is honoured and items must be must be in the same condition that you received it, unworn, unwashed and unused, with tags. You’ll also need the proof of purchase. 

Refunds
We will notify you once we’ve received the item and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at kaloservice506@gmail.com.